hyderabad
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https://www.eventshigh.com/detail/hyderabad/e254c535ebf33847444816d337e10106-speedup-your-start-up-success

Speedup Your Start-up Success with CX

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Sat, 25 May 10:00AM - 1:00PM
Workwild Innovative Workspace
Rs 299
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Dear Startups, This time We are Inviting Pranav Kumar to talk on "How Can Entrepreneurs Harness Customer Experience (CX)?

The session will be interactive and active participation required by each individual.

* Conceptual understanding of CX and how is it different from CRM, customer service, customer engagement, etc.

* The Business value of CX - is there any proof of its impact?

* 6 Core Functions of CX

* CX in eCommerce & digital marketing

* CX Metrics

* Technology in CX

* Case Study

* Roadmap to CX adoption for MSME (micro, small and medium enterprises).

* Further learning recommendations

* Q&A

Speakers Brief:

Pranav Kumar

Chief Experience Designer

Praakamya - CX Design consultancy firm, Hyderabad.

Pranav's mission is 'spreading smiles' around. He has around 24 years of experience in various functions viz customer experience, CRM, innovation projects, marketing, healthcare profession education, design thinking, user experience, growth idea developing & execution, employee experience, patient experience, sales management, public relations, and mass communication. He has a bachelor degree in Journalism and an MBA with a marketing major. He had worked in 2 top pharmaceuticals Cipla and Dr. Reddy's before starting his consulting business Praakamya.

About iDoneSEO

iDoneSEO is a peer to peer community of Digital Marketing Professionals and enthusiasts for knowledge and opportunity sharing. We host educate for entrepreneurs and digital geeks who are looking forward to exploring opportunities, know trends and network with people in the digital marketing space.

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Workwild Innovative Workspace JYOTHI PINNACLE, 2ND FLOOR, Hitech City Rd, Laxmi Cyber City, Whitefields, Kondapur, Hyderabad, Telangana 500081, India
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EventsHigh Specials, digital marketing, user experience, customer engagement, journalism, sales management, customer service, peer to peer, education, communication, technology, classes and workshops, startup,